FAQs

 
  • Where is Souad15Boutiques located? 

Souad 15 Boutiques is located in Dallas, TX 

 

  • How can I contact Souad15Boutiques team?

Email:   contact@souad15boutiques.com

 

  • How Long will it take to receive the order?

Standard shipping is 4-21 Business days .


ALL SHIPMENTS FROM THE U.S.A. HAVE A CUT OFF TIME: 12:00 noon.

Orders received on a Friday after cut off time, Saturday and Sunday will be processed on the next business day.


International orders are subjected to international rates and delay and we will inform the customer by email the price for each international order.

 

  • What are the payments methods?

1. Credit/Debit cards - VISA, MasterCard, American Express and Discover 
2. PayPal 
3. Bank Wire Transfer


Electronic payment takes 2-10 days to be cleared up, so we will send all articles after electronic payment has been cleared up.

  • What if items I received are defective or damaged?

Please contact us within 3 days from receiving the item. Also make sure to include order number, photographs of defective object, and all related references upon receiving a package.

We will do our very best to resolve your case as soon as possible.

 

  • How long is the return process ?

If not completely satisfied you may return your merchandise for a full store credit only. Returns are accepted with our authorization only.

You have 3 days to return any unwanted article. Will not be accepted any article that has been worn, washed or damaged. The article should be in its original condition to be accepted.

Return to: "Souad15" - 5504 Brentwood Stairs Rd, Suite 8, Fort Worth, Texas 76112.

Store Credit will be applied to the original account as soon as we authorized the returned item.

We are not responsible in case of lost, stolen or damaged item. We will send the shipping details as soon as the item leave our facility.

 

  • Will the shipping fees be covered for my returns?

All returning shipping fees and other miscellaneous fees are the responsibility of the customer.